We’re here to help if you get stuck! DocRaptor has fantastic support for modern HTML and CSS, but it’s easy to run into issues when you’re creating PDFs instead of web pages. Maybe you’re having a problem with a generated table of contents, setting the correct page size, or getting a troublesome table to align correctly. Our document log and help system allow you to easily request help on specific documents.
First, if you’re using our
YOUR_API_KEY_HERE public key, you will need to create an account in order to create a Help Request. Without an account, it’s extremely difficult for us to figure out which document you’re having problems with.
If you have an account, log into your account on docraptor.com and select “Doc Log” in the top left of your dashboard. This will show you a list of your document generation requests, starting with the most recent.
For each document, you’ll see “Details”. If you’d like a detailed explanation of your request, you can select “Details”. This will show you the exact steps DocRaptor took while attempting to convert your input HTML to PDF or XLS, and any problems that occurred. A lot of the time, this will be enough for you to figure out what went wrong, and make a correction on your end.
However, if you still need help, you can select “Request Help”. This option is only available if the document was created within the last four hours by default, but you can increase your document storage limit.
Please leave a detailed comment about any problems you’re having with the document. The more detail you provide, the easier it’ll be for us to help solve the problem.
Pressing “Help me!” will send a copy of your input HTML, output document, and document generation log to our support team. This will also send an email to our support inbox, and we’ll be able to start helping out within seconds.
Our dedicated support team is happy to help with any issue you’re having, from implementation problems to final styling tweaks. Let’s make documents!