Recently we moved DocRaptor from Linode to AWS, increasing average document creation speed by 6.9%, reducing network errors by an incredible 84.1%, and saving ourselves a ton of devops time related to scaling. Our move to AWS also allowed us to double our simultaneous request limit, scale up to meeting customer demand in a matter of minutes instead of hours, and gave us more time to help you create the documents you need... Continue Reading
Let’s talk about our new help request feature!
Here’s what a typical support request chain looks like: a user has a problem, and emails support. We receive the email, then request extra information, usually a doc log ID and the input HTML. The user provides this information, and then we can start solving the problem... Continue Reading
Lately we’ve been hit by a few incidents of network problems at Linode’s Newark data center, causing interruptions for some of our users and frustration all around. We’re adding more data centers so this problem won’t happen in the future.
We’ve been happy customers of Linode for 4 years. They have been an amazing partner, helping us grow and improve without spending all of our time building out physical hardware... Continue Reading
DocRaptor added Olark as a means of support a couple months back and it has been really great for talking to our new customers and existing customers. With the onset of mass availability of retina devices, we also went through our entire site and upgraded all our assets to look good on the devices of today... Continue Reading
We’ve recently made some changes to DocRaptor that make it much easier to generate easily printed PDFs: fully customizable crop marks and transparency support for TIFF images!
You can now completely customize the length and offset of your crop marks, allowing you to create a trim area on each PDF that will match printer specifications exactly... Continue Reading
Tracking how many documents you’re making just got a lot easier! We’ve been overhauling the design of our user dashboard, and we’re excited to talk about how these changes can help you. Let’s get started by taking a look at your usage page!
If you guys like meters and charts, I’ve got great news for you... Continue Reading
All new accounts will default to using Prince 9.0. If you’re an existing user and you’d like to add HTML5 elements to your PDFs, you’ll need to log in and update your default Prince version setting... Continue Reading
We’ve recently been working with a client who needed to implement dynamic PDF generation across multiple marketing pages. This was an interesting use for DocRaptor, and we thought it was a great opportunity for a case study. Chris Merkle, CEO of RAZUR, was kind enough to share his story with us... Continue Reading
We just made it a lot easier to prototype with DocRaptor! We’ve implemented a new feature that will email errors to you when a PDF or XLS file fails to generate as expected. This feature makes it simpler for new users to implement high quality PDF and Excel generation, as well as helping our established users deal with unexpected problems... Continue Reading